csm Blog
Accounting Software for Coffee Shop Entrepreneur
A compelling writeup by the software reviewers at About Technology. Coffee Shop Manager took the number one slot for the top 4 Point of Sale Systems for Coffee Shop Entrepreneurs. Citing the unique needs of Coffee Shop Owners and features such as the...
Leverage Coffee Software Reports to Plan for Busy Holidays
Now that the holiday season is over it is time for rest and reflection. CSM V3 offers some quick and easy reports to help you understand what your big sellers were and what quantities of inventory you will need to have on hand for the next season. You can review these...
Coffee Shop Mobile Ordering: Not Just for Starbucks
As a small business owner, sometimes it can feel like it's difficult to compete with the "big guys". With an increasing number of major chain restaurants opening every day, independents and small chains are continually looking to new strategies to maintain a...
CoffeeFest Seattle 2012: Customer Meeting, Seminars and More!
Coffee Shop Manager will be busy at Coffee Fest Seattle, September 21-23, 2012!Visit our booth #605. Click Here for a discounted admission offer! Customer Meeting: Current Coffee Shop Manager Customers are invited to join us at a...
4 Tech Must-Haves for Every Coffee Shop or Cafe
Finding the right balance of technology for any business can be hard. It’s especially difficult for coffee shops and cafes, where ambiance is just as important as what’s on the menu. If you have too much technology, you may lose customers who are looking for a cozy...
Incorporate Coffee Tasting into your Coffee POS Technology
Working with our coffee industry experts over the years, we realize that no two cups of coffee are really the same. Just like diamonds have the 4 Cs (cut, carat, color, clarity), coffee has the FAAB 4. The basics of understanding coffee are Flavor, Aroma,...
Coffee Shop Manager POS Becomes Certified for EMV Transactions
Coffee Shop Manager, a leading provider of specialized point-of-sale technology for coffee shops, announced this week that the software is officially certified to begin processing EMV transactions with merchant partner Mercury Payment Systems. EMV has become the new...
Coffee Shop Manager Announces Enhanced Version 3.0 Point-of-Sale
Integrated Mobile & Online Ordering, Self-serve iPad Ordering Featured. Coffee Shop Manager, the leading point-of-sale solution specifically designed for the specialty coffee industry, will unveil a fully updated Version 3.0 at CoffeeFest Seattle on...
Fueling your Holiday Sales with Pumpkin Spice and Gift Cards
Pumpkin spice season is in full swing, and you don’t have to be a big name chain with a cafe on every corner to take advantage. The popular seasonal flavor profile can generate additional sales from your regulars, bring in new customers, and even drum up business during slower times. According to recent data, in addition to increasing visits and visit frequency, that pumpkin spice latte can also give a nice bump to your check averages ($7.81 for latte buyers vs just $6.67 for non-buyers).
Top Holiday Marketing Tips for your Coffee Shop
The holiday season has arrived yet again, and this year the hustle and bustle means that your customers will give you the perfect opportunity to end the year on a high note. Retailers are opening their doors earlier than ever to accommodate demand and launching sales...
Coffee Shop Manager Announces New Table Management Module at Coffee Fest Portland
Coffee Shop Manager, the number one provider of specialty POS for Coffee Shops, unveiled new features and program enhancements to its coffee pos software solution today. The announcement came during the 3-day Coffee Fest Portland event, which kicked off Friday October...
Coffee Shop Manager and Cabin Coffee Connect People
Last time we sat down with Cabin Coffee in the summer of 2013, founders Brad and Angie Barber had just recently celebrated their 10 year anniversary and were watching their business grow by leaps and bounds year over year. Now approaching the halfway point of 2015,...
Cabin Coffee: A Coffee Shop Manager Relationship
Nestled in Clear Lake, Iowa and sporting a cozy western theme, it is easy to see what makes Cabin Coffee such an appealing place to sit back and relax. Having just recently celebrated their ten year anniversary, owner Brad Barber and his wife have relied on...
Hinee Gourmet Coffee Builds More Than Just Sales with Customer Loyalty
We all know customer loyalty and retention drive revenue, referrals, and really happy bosses. While it is important to attract new customers, you should definitely focus efforts on engaging existing customers. The old marketing rule is that 80% of your company’s...
See Coffee Shop Manager at the CoffeeFest NY
Join us March 8-10 at CoffeeFest NY! Coffee Shop Manager will be exhibiting in booth 304-306. We'll be demonstrating our full-featured coffee shop point-of-sale, available on tablets or traditional POS hardware, as well as our innovative mobile ordering app,...
Durbin Amendment: Beware Debit Fee Changes!
On October 1st, 2011, the Durbin Amendment went into effect. One of the fallouts of the implementation of this was a sharp increase in the cost of most small ticket debit transactions. See the following Fresh Cup article written by one of our staff that discusses this...
Coffee And Wine…More Similar Than You Think
Let’s face it – it’s just as easy to say ‘Coffee Snob’ as it is ‘Wine Snob’ these days. The coffee industry has embraced the need for a fine palette and basic region understanding, similar to the wine industry. Both are starting to tear down the secret club walls and...
French Press Vs. Pour Over…The Great Debate
The art of coffee has spurred a multitude of brewing methods to extract the ultimate flavor profile from the humble bean. The two most used and fought over are the French Press and Pour Over methods. Both options use a steeping method of sorts to infuse the water,...
Granbury Restaurant Solutions Releases Coffee Shop Manager HQ 3.0
Coffee Shop Manager, a Granbury Restaurant Solutions company, has announced the latest version of Coffee Shop Manager Headquarters (HQ), the leading technology solution for multilocation specialty coffee businesses. The new software version includes major...
Driving Coffee Sales with Loyalty Marketing
Loyal customers are the backbone of any successful business. Only 4% of non-loyalty customers will return 3 times, while there is a 67% chance a customer will return 3 times if provided with loyalty incentives. These numbers speak volumes! Coffee Shop...
The Magic of the Cold Bean
Cold brewed coffee has exploded in the past 6 months. It’s the bacon of the coffee world! It is fascinating to watch the debates over brewing methods and benefits. So, what is Toddy.. err..sorry.. cold brew? The simple explanation is it is a brewing method involving soaking grinds in cold or room temperature water to produce a smooth, low-acidic concentrate.
Coffee Shop Manager Available on HP Slate 2 Tablet
Coffee Shop Manager™ (CSM) (a Granbury Restaurant Solutions product) today announced that the company’s latest software is now available with the HP Slate 2 tablet PC. The new release promises to improve the point of sale options for specialty coffee retailers,...
Technology Q&A with CoffeeTalk Magazine
We were recently asked to participate in a Q&A with CoffeeTalk Magazine about how technology helps coffee shops succeed. Here's our take on it! Q: As powerful as a good POS is as a way to collect money, can you provide other key tips for either...
Spring Cleaning for your Coffee POS
This is a great time of year to take care of some housekeeping in your CSM system. CSM offers a worksheet to complete a physical inventory of the items listed in CSM to make adjustments in Inventory Maintenance for accurate item tracking with the Physical Inventory...
What EMV Means for your Coffee Shop
If you process credit cards in your coffee shop, you’re probably starting to hear about new payment technology and the upcoming EMV Liability shift. Also called “Chip and Signature,” EMV is quickly becoming the global standard for secure credit card payments as these...
Coffee Shop Manager Acquired by Granbury Restaurant Solutions
Granbury Restaurant Solutions has completed the asset acquisition of POS Core Technologies, Inc., makers of the popular Coffee Shop Manager point-of-sale solution for the specialty coffee industry. This acquisition follows Granbury’s strategy of adding solutions and...
Brew’d Awakening: Building A Loyal Community with Coffee Shop Manager’s Help
The idea of the traditional coffee shop as a community gathering place, full of healthy discussion and debate, local artists, poets and musicians, and home to fair trade, organic coffee and chocolate along with homemade sandwiches and pastries, inspired Andy Jacobson...
Hinee Gourmet Coffee- Using Marketing Automation to Deliver Outstanding Customer Experiences
Owners Jeff and Mary Marsh strive to make Hinee Gourmet Coffee feel the way a neighborhood coffee shop should feel. You'll feel right at home with their cozy, relaxed atmosphere, delicious baked goods, and friendly staff. Jeff and Mary realize the importance of...
Tips & Tricks: Using CSM Coupon Manager
It is always great to spread the word on upcoming events and promotional happenings in your store. CSM Version 3 offers a great tool to help get the word out to your customers with Coupon Manager. This is a great tool to educate customers about new items, special...
Coffee Shop Marketing Your Health Conscious Customers Will Love
The constant debate over health benefits for coffee can be quite entertaining. In a recent article in the WSJ it has been declared that coffee is healthier for you than sports or energy drinks in almost every way. The article points to the heavy sugar...
2015 is the Year of Customer Loyalty
We all know customer loyalty and retention drive revenue, referrals, and really happy bosses. It can be challenging deciding where to expend your marketing resources, especially if they are limited or you’re competing with the “big guys” down the street....
Join us June 7-9 at CoffeeFest Chicago!
Coffee Shop Manager will be exhibiting in booth 606-608. We'll be demonstrating our full-featured coffee shop point-of-sale, available on tablets or traditional POS hardware, as well as our innovative mobile ordering app, online ordering, customer loyalty and...
Top 6 Things Coffee Point-of-Sale Users Learned in 2014
2014 was full of great opportunities and challenges for coffee shops. From new technology and marketing to coffee industry trends, shop owners are serving up guests so much more than great coffee. We have taken a walk down memory lane and compiled 2014's tastiest...
Coffee Shop Manager Wins 1st Place New Product Award at Coffee Fest
Organizers of the specialty coffee industry’s popular CoffeeFest tradeshow, announced yesterday at CoffeeFest St. Louis that Coffee Shop Manager, a Granbury Solutions Company, has won first place in the New Products Awards. Coffee Shop Manager took the lead in the...
Coffee Shop Manager Adds Apple Pay and Google Wallet Payment Options to the Menu
Coffee Shop Manager, the leading tablet and traditional POS system for specialty coffee shops, is now ready to accept Apple Pay and Google Wallet transactions. Coffee Shop Manager, a Granbury Solutions company, introduced the new payment options at Coffee Fest...
Top New Coffee Shop Survival Tips
Whether you're just getting started or opening a new location, starting a new coffee shop is an exciting and exhausting experience and your first year is really make or break. While the first years of a new business are the most challenging, if you have the right...
Winter Coffee Shop Events: Keep Customers Warm with Demos and Tastings
Winter is a great opportunity to spend some quality time with your customers. After the hustle and bustle of the holidays, customers are often looking for a slower paced environment and something to engage in during the dreary days. Why not take this time to offer...
Granbury Restaurant Solutions Announces Coffee Shop Manager for Microsoft Surface Pro
Grapevine, TX - Coffee Shop Manager, a point-of-sale technology company backed by Granbury Restaurant Solutions, has announced the launch of Coffee Shop Manager for Microsoft Surface Pro. The new tablet software package allows specialty coffee retailers throughout the...
Your Coffee Shop Loyalty Marketing Just Got More Awesome
Did you know it costs your coffee shop 5-10X MORE to acquire a new customer than it does to keep an existing one? If that isn't enough, on average, your current customers spend 67% MORE than new customers. According to the 2015 Colloquy...
Cruisin Coffee: Coffee Technology Creates a Great Coffee Experience
As a coffee shop owner, you pour your heart and soul into building a business that serves a great product and delivers that “certain something” the big coffee chains just can’t capture. More than 20 years ago Ron Clark had an idea that would later grow into Washington...
First Annual Golden Spoon Cookie Contest
At Granbury Solutions, we take our baked goods very seriously. This year at our Grapevine office we held the first annual Golden Spoon Cookie Contest and the results were...delicious. With 11 yummy entries, our judges had a hard time picking just one winner....
Coffee Shop Manager Launches Customer Display Solution at Coffee Fest Portland
Grapevine, Texas - Coffee Shop Manager, a leading provider of specialized point-of-sale technology for coffee shops, announced a powerful new customer display tool that helps shops improve customer service and promote their offerings. The CSM Customer Display...
Axum Coffee: Coffee Shop Manager is a Life Saver!
Axum Coffee, in Winter Garden FL, declares its mission right in its name. That’s because the business was founded on the idea of using coffee as a means to do philanthropy locally and internationally. Any bottom line profits at the end of the year support...
Coffee Shop Gift Cards: Not Just for the Holidays
The case for a year round gift card program. If you are already a specialty coffee retailer you have probably implemented a gift card program. If not...what are you waiting for? You are missing out on one of the most profitable and revenue generating aspects of your...
Teaching Customers how to Order Their Perfect Cup of Coffee
I recently witnessed an exchange at my local coffee establishment that reminded me of the joys of passionate people in the coffee industry. A lovely lady in line ahead of me ordered a ‘large, extra foamy latte’. The barista thoughtfully looked her over and asked her...
Don’t Run your Coffee Shop without an Inventory Management System
Good friends don’t let friends run a coffee shop without an inventory management system!Are you a current coffee shop owner or thinking about going into the business? Do you want a leg up on being successful? What is your plan for managing your coffee shop inventory?...
Brewing Up the Next Trend: Coffee Shops Serving an Experience
What's popular in the coffee shop world is always changing. Jumping from locally-sourced ingredients to industrial-looking decor, it can be hard to keep up with what people are into. There are some trends, though, that stick around longer than a couple months or a...
Coffee Shop Manager Leads Coffee POS Technology with New Website
Grapevine, Texas - This month Coffee Shop Manager, a division of Granbury Solutions, announced the launch of a new, redesigned version of its website, www.coffeeshopmanager.com. Key features of the site include a cleaner and more attractive design, a better user...
Hot Summer Coffee Trends You Should Add to Your Seasonal Menu
Every summer comes a new wave of young customers looking for the latest and greatest in edible trends, and this year is no exception. According to Bloomburg, Americans are saying “no thank you” to large chains, favoring more unique individual and small chain...
5 Reasons Why a Specialized Coffee POS Beats the Generic Solutions
There are a lot of point-of-sale options out there for your coffee shop. Searching for the best one for your business can be frustrating and overwhelming. The good news is that you can narrow the field by making one consideration: you need a partner that understands...
Turn Your Customer Base Into a Revenue Engine
Marketing is one of those things where everyone has an opinion about what you should do to market your business, but they rarely talk about how. The reality for most coffee shop owners is that you have a lot to juggle, and not necessarily a large...
Bellatazza: Making Coffee Drinkers Happy in Bend, Oregon
Ever since college, Stewart Fritchman knew that he loved spending time with a diverse group of people. That personality trait, combined with his love of coffee, led Stewart to his career in the coffee industry and now to owning Bellatazza, a 2-location cafe and...
Granbury Restaurant Solutions Reveals Coffee Shop Manager for Microsoft Surface Pro
Grapevine, TX - Coffee Shop Manager, a point-of-sale technology company backed by Granbury Restaurant Solutions, has announced the launch of Coffee Shop Manager for Microsoft Surface Pro. The new tablet software package allows specialty coffee retailers throughout the...
Tips & Tricks: Creating Donation Gift Cards in CSM Version 3
Coffee Shop Manager offers an easy way to create a customer account or gift card to be given as a donation. Partipate in community events, charity auctions or raffles by creating an in-store credit or gift card to donate. Start by selecting the Account/Gift Card...
Creating Convenience with your Coffee Point of Sale
In the coffee industry the 3 C's are the name of the game...coffee, customer service, and convenience. Convenience can mean different things to different people, but in the world of coffee shops the perfect blend incorporates all 3. We've talked about competing...
Cafe Heavanly
You can’t go wrong with Coffee Shop Manager. I switched over to it about a year ago. It has almost zero bugs because they have pretty much perfected it. And, they are also tweaking it whenever necessary to maximize the benefits. Updates to the...
Why your Coffee POS is Worth as Much as your Espresso Machine
Small businesses assess cost and analyze return on investment (ROI) in greater detail than large corporations do. In the coffee industry, product and equipment are key. If there are no beans, the drinks cannot be made. If the espresso machine fails, it...
Checklist – Is it time to upgrade your technology?
The end of the year is nearly here already, and that usually comes with a fresh look at your business strategy, budget and plans for 2016! Should upgrading your technology be part of that plan? Check our list to see if any apply to you! Are you still...
WEBbeams Integration Puts Wi-Fi In Your Coffee Shop!
Every good coffee shop needs to offer customers the perks they except - and these days those perks usually include free wi-fi. As phones and tablets become more popular, more and more customers are looking to connect to wi-fi at their favorite hangouts. But the...
The Magic of the Cold Bean
Toddy Anyone? Holy Macaroni! I cannot believe how cold brewed coffee has exploded in the past six months. It’s the bacon of the coffee world! It is fascinating to watch the debates over brewing methods and benefits. So, what...
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